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Instead, we direct account holders to log in to their account and visit the Resolution Center.

How do you know when the communication you’ve received is actually from PayPal?īe assured that we will never send a request for information via email. After forwarding to us, delete the email from your account so that there’s no further threat to you. Instead, simply forward the email to In order to investigate the email just as you received it, we ask that you don’t change the subject line or send the suspicious email as an attachment. If you receive an email that you believe could be phishing, don’t respond in any way and also don’t click any links or open any attachments.

Make sure to review your transaction history over the next few weeks to ensure there are no unauthorized transactions on your account, and if there are, report them immediately. Then, contact your bank or card issuer and explain the situation. Remember, it’s important you run an antivirus check first because you might’ve gotten malware from clicking the link, and the malware can still pick up your new password.

551 307 4399 PASSWORD

If you think you’ve clicked a bad link, close out of it immediately, run an antivirus check, and then change your password and security questions.

551 307 4399 HOW TO

How to protect yourself from phishing and spoofing. Caller IDs are also easily tricked, so don’t rely on them to verify the call is authentic. Never provide any account information unless you initiated the phone call. When you enter your PIN, the scammer gets the key they need to access your account. Please enter your PIN now to hear the transaction details.” “This is PayPal calling about a possible fraudulent transaction on your account. Typically, the calls mention an “urgent account problem” and ask you to share account information to remedy it. Fake voicemails, also known as vishing, are when a scammer uses an automated system to make voice calls. Scammers may also use a fake link instead of a phone number.Ĥ. If you call the number, you’re confirming you have a PayPal account, and the scammer will ask for your account information. It is imperative that we speak to you as soon as possible.” “Your PayPal account has been suspended due to suspicious activity. You receive an urgent text message with a fake phone number or URL that looks like this: Fake text messages, also known as smishing, are when a cyber criminal is phishing using SMS.

The URL directs to a completely different website.ģ.

This symbol indicates you’re on a secure site. Also look for the "lock" symbol that appears in the address bar or the lower right-hand corner of your browser. To know if it’s a secure link, check that the URL begins with ‘https’, like in this one. These are the red flags of a fake website: A link in the email takes you to a site that looks legitimate, and asks you for your password, credit or bank information and/or SSN. A fake website usually works in tandem with a fake email. All transactions (even pending ones) sent by you, or to you, will show up in your transaction history.Ģ. Always verify every payment notification by logging in to your PayPal account and locating the corresponding transaction. Tip: Use caution if you get an unexpected payment notification via email.

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PayPal will never ask for sensitive information in an email.Īnd when you suspect an email is fake, don't open it, reply to it, click on any links or download any attachments.

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Ask for personal information like credit or debit card numbers, bank account information, driver’s license number, passwords or your full name.

Start with a generic greeting instead of your name.You may already have a good eye for fake emails but just in case, watch out for ones that:

551 307 4399 INSTALL

Open attachments that install malicious software on your computer when opened or.One of the most common phishing scams involves sending an email that claims to be from a well-known company - like PayPal. Here are a few things to watch out for, to help make sure you don’t fall for these types of scams.ġ. Phishing is an attempt to gain access to your sensitive data via fake emails, websites, text messages, or voicemails. When scammers make communications look, feel, and sound like the reputable organization they’re impersonating, it’s known as spoofing.